Returnering og refusion

Kort fortalt

If you are a consumer in the European Union you may cancel most orders within 14 days of receiving them, for any reason, and send them back for a refund. Kits we manufacture to your specification are the main exception, and they are dealt with in detail below. Faulty, damaged or incorrectly supplied goods are always our responsibility and are never subject to the 14-day limit.

Every return starts with an RMA reference. Please do not ship anything back before you have one — unannounced returns cannot be matched to an order and delay your refund.

Din 14 dages fortrydelsesret

Under Directive 2011/83/EU on consumer rights, consumers buying at a distance have the right to withdraw from the contract within 14 days without giving any reason. We apply a window of 14 days.

The period runs from the day on which you, or a third party you have nominated, take physical possession of:

• the goods, for a single-item order;
• the last item, where an order is delivered in several separate parcels; or
• the last consignment, where a kit is shipped as multiple pallets or crates.

The right of withdrawal applies to consumers only. Business purchases, including purchases by workshops and traders, are not covered by it — but our warranty and our obligations for faulty goods still apply.

Sådan gør du brug af fortrydelsesretten

To withdraw, tell us before the 14 days expire, by an unambiguous statement. Email is easiest and gives you a timestamp:

E-mail

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Telefon

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Registreret adresse

Handelstraße 20, 04420 Leipzig, Germany

Please include your order reference, the items you are returning and whether any packaging has been opened. You may use this wording:

“I hereby give notice that I withdraw from my contract of sale for the following goods: [items]. Ordered on [date], received on [date]. Order reference: [reference]. Name and address: [your details].”

It is enough that you send the notice before the deadline. You then have a further 14 days from giving notice to send the goods back.

Sæt bygget efter bestilling og tilpassede sæt

Article 16(c) of the Consumer Rights Directive removes the right of withdrawal for goods made to the consumer's specification or clearly personalised. A significant part of what we sell falls into that category, so this matters:

• Built-to-order conversion kits — a kit assembled and machined around your specific platform, gearbox, bellhousing pattern and ancillary layout is made to your specification and is not subject to the right of withdrawal once we have started building it.
• Custom and modified components — propshafts cut or balanced to your measurements, bespoke brackets, custom-length hoses, wiring harnesses built to your loom layout, and any part modified at your request.
• MAER chassis and chassis-plus-powertrain builds — specified and built for an individual vehicle and project.
• Engines built or rebuilt to a specification you have chosen, including uprated internals or a particular ancillary configuration.

Stock components sold from the shelf in their original packaging — adapters, mounts, standard hoses, gaskets, sensors, catalogue brackets and unmodified stock engines — are covered by the right of withdrawal in the normal way.

We tell you clearly, before you pay, when an item is built to order. Until we have started building, you can cancel a built-to-order item for a full refund. Once manufacture has begun, we can normally still cancel and refund you less the cost of work already done and materials already committed — ask us, and we will tell you exactly where the build stands.

Returnerede varers stand

You may handle and inspect returned goods as you would in a shop. You are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. In practice, for engineered parts:

• parts must be unfitted. A component that has been bolted to an engine or vehicle, drilled, cut, painted, powder-coated or machined cannot be returned under the right of withdrawal;
• an engine that has been started, had fluids put through it, or been mated to a gearbox is no longer in a resaleable condition;
• electrical components and ECUs must be unopened and unprogrammed, since a coded unit cannot be resold;
• sealed consumables — gasket sets, fluids, adhesives, sealants — must be unopened; and
• original packaging, protective plugs, caps and documentation should come back with the part.

Where value has been diminished we deduct a reasonable amount from your refund and explain the deduction in writing. We do not charge blanket restocking fees to consumers exercising the right of withdrawal.

Hvem betaler returfragten

Where you are exercising the right of withdrawal, you bear the direct cost of returning the goods. For a small component that is ordinary parcel postage. For an engine, a complete kit or a chassis it means palletised freight, which is expensive — for a full engine pallet within Europe this is typically a three-figure sum, and we will give you an honest estimate before you commit, or arrange collection at cost through our own freight account if that works out cheaper.

Where goods are faulty, damaged in transit or not what you ordered, we pay for the return. We will send a prepaid label or book a collection. Never pay to return a faulty part without asking us first.

Please return goods packed to at least the standard they arrived in. Machined parts returned loose in a box, or engines returned unsecured to a pallet, frequently arrive damaged, and that damage is deducted from the refund.

Refusion: metode og tidsfrist

We refund to the original payment method through Stripe. We cannot refund to a different card or account, and refunds carry no fee from us.

We refund within 14 days of receiving the goods back, or of your supplying proof that you have sent them, whichever is earlier. Depending on your bank the money typically appears within a further two to five working days.

A refund under the right of withdrawal includes:

• the price you paid for the returned goods; and
• the standard outbound delivery charge for those goods. If you chose an upgraded or expedited service, we refund the cost of our standard service, not the premium.

Where only part of an order is returned, we refund the returned items; the outbound shipping charge is refunded proportionately only if the whole order goes back.

If a coupon or discount was applied, we refund the amount actually paid. Where a discount depended on an order value that the return takes you below, the discount is recalculated.

Defekte, beskadigede eller forkerte varer

If goods are faulty, not as described or not what you ordered, your rights are separate from — and longer than — the 14-day withdrawal window. Under the EU sale of goods rules you have a minimum of two years from delivery in which to raise a lack of conformity, and in the first year the burden of proving it was not there on delivery sits with us.

Tell us as soon as you can and we will, at our option and without cost to you:

• supply a replacement part;
• repair or remachine the part; or
• refund you in full where repair and replacement are not proportionate.

Photographs help enormously. A picture of the part, of the fault, and of it in position on the vehicle usually lets our engineers diagnose the problem the same day.

Damage in transit must be reported within 7 days of delivery so that we can claim against the carrier — see shipping and delivery for what to do at the point of delivery.

Separately from these rights, every kit carries our 12-month warranty.

RMA-processen trin for trin

1. Contact us. Email — or use the contact form with your order reference, the part numbers concerned and — for a fault — photographs.
2. We issue an RMA reference, normally within one working day, together with the return address and, where we are paying for the return, a prepaid label or a collection booking.
3. Pack the goods to the standard they arrived in. Write the RMA reference clearly on the outside of every box or pallet and include a copy of your invoice inside.
4. Ship, and send us the tracking number. Until the goods reach us they are your risk, so use a tracked service and insure high-value items.
5. We inspect on arrival and confirm by email what we have received and what we are refunding, replacing or repairing.
6. We settle within 14 days of receipt.

Goods sent back without an RMA reference, or sent carriage-forward without our agreement, may be refused by the carrier or held until we can identify them.

Hvad vi ikke kan tage retur

• Built-to-order kits, custom-machined and modified parts, as set out above.
• Parts that have been fitted, run, drilled, cut, painted or otherwise altered.
• Coded or programmed electronic control units.
• Opened fluids, sealants, adhesives and gasket sets.
• Goods returned in a condition that makes resale impossible, where that is your doing.
• Installation video access and any digital documentation supplied with a kit.

None of this affects your rights if the goods turn out to be faulty or not as described.

Dine lovbestemte rettigheder

This policy sits on top of your legal rights. Nothing in it limits the statutory rights of a consumer under the law of the country in which they are habitually resident, including rights under Directive 2011/83/EU and Directive (EU) 2019/771. If our policy and your statutory rights ever conflict, your statutory rights prevail.