Wysyłka i dostawa

Czas przygotowania

Handling time is the time between your payment clearing and the consignment leaving our workshop. It is separate from the carrier's transit time, and the two add together.

Complete conversion kits and engines are built and tested to order around your platform, gearbox and ancillaries, so their handling time is measured in weeks rather than days. The current estimate is shown on each product page and confirmed in writing when we accept your order. If your build needs information from you, the clock starts when we have it.

Orders placed on a weekend or a public holiday are processed on the next working day. Working days are Monday to Friday, excluding public holidays at our workshop.

Jak wysyłamy

Two very different things leave our building, and they travel differently:

• Courier — adapters, mounts, brackets, hoses, sensors, harnesses, gasket sets and most single components. Tracked door to door, usually one or two boxes.
• Palletised freight — engines, gearboxes, complete conversion kits and MAER chassis. Shipped strapped and crated on a pallet, with a booked delivery and, where needed, a tail-lift vehicle.

Carriers we use

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We choose the carrier that suits the consignment and the destination. You receive a tracking number by email as soon as the consignment is collected; for freight you also receive the consignment note reference so you can arrange access at your end.

Przewidywane terminy dostawy

The estimates below are transit times after dispatch. Add the handling time above to work out when a consignment should arrive. They are estimates given in good faith, not guaranteed delivery dates.

Island, mountain and remote postcodes, and destinations requiring a ferry leg, typically add two to four working days. Deliveries outside the EU also wait on customs clearance, which is outside our control and occasionally adds a week or more.

Jak wyceniamy wysyłkę

Shipping is priced on the actual cost of moving the consignment: its weight, its dimensions or volumetric weight, the number of pallets, the destination zone and whether special handling — tail lift, timed delivery, residential access — is needed.

• Courier consignments are priced at checkout before you pay, from the weight and dimensions of the items in your cart and the destination you enter.
• Freight consignments — engines, complete kits and chassis — are quoted individually. Where a quotation is required, we confirm the freight cost in writing before the order is accepted, and it is shown separately from the price of the goods.
• Multiple items ordered together are consolidated into as few consignments as possible so you pay one freight cost rather than several.

Shipping charges shown to EU consumers include VAT at the applicable rate. Shipping to destinations outside the EU is invoiced without EU VAT.

Cło i VAT importowy

For deliveries outside the European Union, all import duties, import VAT, customs clearance fees and any brokerage charges are your responsibility. They are not included in the price of the goods or in the shipping charge you pay us, they are levied by the destination country, and we have no control over them or visibility of the amount.

• Consignments are shipped DAP (Delivered At Place, Incoterms 2020) unless we have agreed otherwise in writing. The carrier will contact you, or present a bill on delivery, for duties and taxes.
• We declare the full commercial value of every consignment and supply accurate commodity codes and a commercial invoice. We will not under-declare the value of a shipment or describe goods as a gift — asking us to do so is asking us to commit customs fraud, and we will decline.
• Deliveries within the European Union move in free circulation: there are no customs duties or import formalities, and EU VAT is handled on our invoice as described in our terms.
• United Kingdom deliveries are exports from the EU and attract UK import VAT and, depending on the commodity code and origin, duty. Business customers can usually reclaim the import VAT.
• If a consignment is refused, abandoned or returned to us because import charges were not paid, we refund the goods less the outbound freight, the return freight and any storage or demurrage charged to us.

If you need commodity codes, a proforma invoice, a statement of preferential origin or an EORI reference in advance for your customs broker, email — and we will supply them.

Przesyłki paletowe dla silników i kompletnych zestawów

An engine or a complete conversion kit weighs several hundred kilograms. It arrives on a pallet, on a large vehicle, and getting it off that vehicle is a physical job. Before you order, please check:

• Access. A standard freight vehicle is long and heavy. Narrow lanes, low bridges, soft ground, unmade tracks and tight yards all need to be flagged when you order so we can book a suitable vehicle.
• Unloading. Commercial addresses are expected to have a forklift or a loading dock. For residential and workshop addresses we book a tail-lift vehicle where one is available, but the driver will place the pallet at the kerb or at the first hard-standing — drivers cannot carry goods into a building or garage.
• Someone to receive it. Freight deliveries are booked in by the carrier, usually by phone. If nobody is there, redelivery is chargeable.

If you would prefer to collect from our workshop, or to send your own transport, that is welcome — tell us when you order and we will arrange a collection slot and have the consignment ready and palletised.

Odbiór przesyłki

Two minutes at the point of delivery protects the whole consignment:

1. Look at the pallet or box before you sign. Check the shrink wrap, the strapping, the corners and the underside of the pallet.
2. If anything looks wrong — a crushed corner, a torn wrap, a leaning stack, oil on the pallet — sign as “damaged” and write what you can see on the driver's paperwork or handheld. Signing “unchecked” is not the same thing and carriers routinely reject claims signed clean.
3. Photograph the consignment before you cut the wrap, and again as you unpack it.
4. Check the packing list against what you have received before you start the build.

Uszkodzenie lub zaginięcie w transporcie

Report damage, shortage or loss to us within 7 days of delivery. Carriers impose short claim windows on us, and a late report can make a claim impossible to pursue.

Send us, by email:

• your order reference and the consignment tracking number;
• photographs of the outer packaging as delivered, including the damage;
• photographs of the damaged part itself; and
• a copy of the signed delivery note, if you have one.

We handle the carrier claim ourselves — you do not need to deal with the carrier. Once damage is confirmed we replace the damaged part or refund it, at no cost to you, and we arrange collection of the damaged item if the carrier requires it back. If a consignment simply never arrives, tell us and we will open a trace with the carrier; goods still in transit are at our risk, not yours.

Faults that are not transit damage are covered by our warranty and by your statutory rights — see returns and refunds.

Adresy dostawy i dojazd

We ship to the address you give at checkout. Please check it before paying: once a consignment has been collected, a change of address is at the carrier's discretion and is usually chargeable. We can ship to a workshop, a freight forwarder or a third-party installer — tell us the contact name and phone number for that address so the carrier can book the delivery in.

We do not ship to PO boxes or to poste restante addresses, and we cannot ship to countries subject to sanctions or export restrictions that cover our goods. If we discover after payment that we cannot lawfully ship to your destination, we cancel the order and refund you in full.

Opóźnienia poza naszą kontrolą

Severe weather, carrier network disruption, industrial action, customs inspection, ferry cancellation and supplier failure all happen, and none of them is within our control. Where a consignment is delayed we will tell you what we know and chase the carrier, but the estimates on this page are not guarantees and a delay of this kind is not a breach of contract. Your right to cancel an order that is substantially late is set out in our terms and conditions.